Delivering better customer service

The central goal of my administration is to make state government more effective, more efficient, and more customer- focused. Running state government with a client-centered approach is especially important for our most vulnerable Nebraskans who interact with state government as well as taxpayers who rightly expect the state to be a good steward of the money entrusted to us.

One of the biggest opportunities to make state government work better for the people has been the Nebraska Department of Health and Human Services (DHHS). We have improved the operations of the agency by doing things like establishing annual business plans for the agency, delivering professional licenses faster, and embedding process improvement teams to identify opportunities to deliver a higher level of customer service and save taxpayer money. For the purpose of this column, I will focus on two areas where we have seen significant strides recently: mental health services and ACCESSNebraska.

 

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