Instilling a culture of continuous improvement

Since I first took office, my vision for the state has been to grow Nebraska. In order to accomplish this, I realized that we would have to change the culture in state government. Changing the culture of an entire enterprise isn’t something that happens overnight. It’s a large undertaking that requires focus, time, and hard work. That’s why, in my first year as Governor, my team and I created the Center of Operational Excellence (COE).

As a division of the Nebraska Department of Administrative Services (DAS), the COE is leading the charge to instill a culture of continuous improvement throughout state government. To achieve this goal, the COE utilizes Lean Six Sigma (LSS) methodologies to train state teammates in process improvement practices. Process improvement skills help state teammates identify waste, eliminate unnecessary steps, and deliver a better customer experience for taxpayers.


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